Frequently Asked Questions
841 11th St., Suite 101, Des Moines, Iowa. We are located between Keo Way and Crocker on 11th St.
See our full contact information and map.
Yes, unless you are preapproved as a DV agency or whose fees are covered by grants are exempt from fees. These include: CFI-DVS, CIAC, ACCESS, LUNA, MONSOON, NISSA, local schools, Women at the Well, Veterans organizations, and agencies serving victims of sex trafficking.
An agency check made out to the FreeStore (the money must come from the agency and not the client) is due from the advocate upon arrival at the warehouse. See the fee section for the schedule of fees.
Contact the scheduler who arranged the appointment or the greeter, if they have already contacted you about the appointment. If an agency or client cancels twice; the appointment might not be rescheduled, depending on the circumstances.
Let the greeter know at the start of the appointment.
Yes, unless the client is from a DV agency or if special arrangements have been made with FreeStore staff.
In most cases, when the client is in the Des Moines metro area, FreeStore volunteers will load items into our trucks and deliver them to the residence. Advocates need to make sure the client has their own team ready to unload items. If there is not adequate help available, the client will not be able to receive the items and they will be returned to the warehouse. In the case of pre-approved DV clients, FreeStore volunteers will load, deliver, and carry items into the residence.
Care needs to be taken when furniture is selected that it will fit in doorways, up stairs, around corners inside the home, etc. If furniture can’t go into a living space it will be returned to the warehouse but no exchange is available to the client.
Generally, a FreeStore truck is available to transport items but in the case of a client outside of the Des Moines metro it may be necessary for the supporting agency, or the client themselves, to provide transportation.